E/R: Police Urges MTN Ghana to Enhance MoMo Wallet Security to Combat Fraud

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The Eastern Regional Police Commander, D.C.O.P. Emmanuel Twumasi-Ankrah, has called for increased collaboration between MTN Ghana, the police, the media, and the public to curb the growing issue of Mobile Money (MoMo) fraud. During MTN's annual engagement with stakeholders, including the Police Service, the Environmental Protection Agency, and the Highways Authority, D.C.O.P. Twumasi-Ankrah stressed the need for collective action to fight these crimes, which have become a significant concern for many MoMo wallet holders.

He acknowledged the efforts of MTN Ghana, which serves over 17 million customers, but emphasized that criminals have exploited the network to defraud innocent customers. “Although no country has completely eradicated crime, it can be minimized,” D.C.O.P. Twumasi-Ankrah noted. He urged MTN to develop advanced software capable of detecting and tracking fraudsters and to adopt global technological standards to tackle the issue effectively. He believes that by naming, shaming, and prosecuting these criminals, Ghana can reduce MoMo fraud and create a safer environment for businesses and individuals alike.

The commander also highlighted that fighting crime is a shared responsibility, and he encouraged every Ghanaian to join hands in the fight against fraud. “Your security is our concern,” he added, calling for unity in addressing the challenges facing the country.

In response, Mrs. Georgina Fiagbenu, Corporate Affairs Manager at MTN Ghana, outlined the measures the company has taken to block MoMo fraudsters and secure wallet holders’ accounts. She pointed to MTN's commitment to improving services through initiatives like youth capacity training programs, valued at $1 million, and a $25 million investment in corporate social interventions.

However, she also acknowledged the challenges posed by underground construction work carried out by other companies, which has disrupted MTN's efforts to enhance service quality. Despite these setbacks, Mrs. Fiagbenu reassured the public that MTN remains dedicated to advancing its services, including the ongoing Youth ICT Hub and the planned rollout of 5G technology within the next five years.

Both MTN Ghana and the police emphasized the importance of collaboration in the fight against MoMo fraud, underscoring the need for a peaceful and secure environment to foster national development.

Credit: Nana Kwame George (Snr Freelance Journalist E/R)

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